Welcome to the Chic Chic Ltd online store! We are delighted to offer you an expansive range of top-quality products, including sporting goods, home and garden items, gear, and apparel, all at highly competitive prices. Our primary objective is to provide our valued customers with exceptional value and outstanding customer service, ensuring a pleasant and fulfilling shopping experience.

Safeguarding your personal information and respecting your privacy is a matter of utmost importance to us here at Chic Chic Ltd. In this privacy policy, we aim to address the most frequently asked questions regarding our practices concerning data collection, usage, and protection.

Do we share your personal information with third parties?
We may need to share your personal information with trusted third-party service providers to facilitate website operations, conduct business activities, or deliver services on our behalf. Rest assured that we collaborate only with reputable service providers who prioritize the protection of your privacy. Additionally, we may disclose personal information if legally obligated to do so. We comply with all applicable laws and regulations and share personal information only to the extent required by law.

How can you access, update, or delete your personal information?
If you reside in the European Economic Area (EEA) and are subject to the General Data Protection Regulation (GDPR), we process your personal information based on lawful grounds such as your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent or exercise your rights to access, update, or delete your personal information. We are fully committed to safeguarding your privacy and ensuring the security of your personal data. If you have concerns or questions about our privacy policy or how we handle your personal information, please contact us for assistance.

What personal information do we collect?
We may collect various types of personal data from our users or customers, including but not limited to names, email addresses, physical mailing addresses, phone numbers, payment details, and website browsing behavior. We gather this information to provide our services, communicate effectively with you, process payments securely, and enhance our offerings. However, we only collect information that is necessary for these purposes and always with your explicit consent.

What are cookies and how do we use them?
Cookies are small files stored on your device that enhance your browsing experience by providing personalized content. At Chic Chic Ltd, we use cookies to remember your preferences, analyze your behavior on our website, and improve our services. Our use of cookies strictly adheres to industry standards and regulations governing data privacy and security. If you prefer not to use cookies, you can disable them in your browser settings. Please note that disabling cookies may impact the functionality of our website and limit your access to certain features.

How do we use your personal information?
We collect and use your personal information solely for the purpose of providing our services, maintaining effective communication with you, processing payments securely, and enhancing our offerings. We do not employ or share your personal information for any other purposes. We adhere to all applicable privacy laws and regulations, and we maintain strict confidentiality in handling your personal information. If you have any inquiries or concerns regarding how we use your personal information, please feel free to reach out to us.

How do we protect your personal information?
Protecting your personal information and maintaining its security is of utmost importance to us. We have implemented a comprehensive range of technical and organizational measures to safeguard your data and prevent unauthorized access, modification, disclosure, or destruction. Our security measures include data encryption, access controls, regular security assessments, and employee training.

How can you make a complaint about your personal information?
If you have any concerns or complaints regarding the handling of your personal information, we value your feedback and want to address them appropriately. To make a complaint, please follow the steps outlined below:

  • Contact Us: In this policy, you will find the provided contact information to reach out to us. We encourage you to use these contact details to communicate your complaint. Whether it’s an email address, phone number, or physical address, please choose the method that is most convenient for you.
  • Provide Details: When reaching out to us, it is important to provide specific details about your complaint. Clearly explain the issue you are facing and the reasons behind your concern. The more information you provide, the better we can understand and address your complaint.
  • Timely Response: We take all complaints seriously and aim to respond to them promptly. You can expect to receive an acknowledgment of your complaint within a reasonable timeframe, acknowledging that we have received it and are working on resolving the issue.
  • Investigation and Resolution: Once we receive your complaint, we will conduct an investigation to understand the situation better. Our team will review the relevant information and take appropriate actions to resolve the matter. We are committed to addressing your concerns in a timely and appropriate manner.
  • Dissatisfaction with Response: If, for any reason, you are dissatisfied with our response or feel that your complaint has not been adequately addressed, you have the right to escalate the issue further.
  • Contact Local Data Protection Authority: If you are not satisfied with our resolution or wish to seek additional assistance, you can contact your local data protection authority. They are responsible for overseeing the application of data protection laws and can provide guidance on further steps you can take.

We value your privacy and are committed to handling complaints about personal information in a fair and efficient manner. Your feedback helps us improve our practices and ensures the protection of your personal information.

How can you control cookies?
Cookies play a crucial role in enhancing your browsing experience on our website by providing personalized content and services. If you would like to control or delete cookies, you can adjust your browser settings. Here’s how you can do it:

  • Browser Settings: Access the settings menu in your web browser. The location of this menu may vary depending on the browser you are using.
  • Cookie Preferences: Look for the section related to cookies or privacy settings within your browser settings. You may find options to manage or control cookies here.
  • Accept or Reject: Within the cookie preferences, you can choose to accept or reject cookies. Some browsers allow you to customize your preferences for different types of cookies or websites.
  • Delete Cookies: If you want to delete existing cookies from your device, you may find an option to clear your browsing data within the browser settings. Select the appropriate time range and choose to delete cookies.
  • Note of Caution: It is important to note that by disabling or deleting cookies, you may limit your access to certain features or content on our website. Some services may rely on cookies to function properly, and disabling them may impact your user experience.

Remember that managing cookies is a browser-specific process, and the steps outlined above may differ slightly based on the browser you use. Consult your browser’s documentation or help section for more detailed instructions.

We value your privacy choices, and by providing you with control over cookies, we aim to ensure transparency and empower you to make decisions about your online experience.